The client agrees to the following terms of service when an order is placed. A link to these terms is included in every quote and invoice. Please contact us if you have any questions regarding these terms.

Payment

At least 50% of the invoice is due when an order is placed. No photography or videography will begin until at least 50% payment is received.

Full invoiced payment is due when the final assets (files) are delivered. If at this time the full payment has not been collected, photo and video assets will be delivered with a watermark or with low-resolution. Only until assets are approved and the full invoiced payment is received will the final, high-resolution assets be delivered without a watermark.

Accepted payment methods: Wire transfer (preferred), check, or credit card (there is a 3% processing fee added to credit card payments).

If the full payment has not been received within 14 business days of the approval of the final assets, or by the due date listed in the invoice, a late fee will be added to the invoice.

All quotes and invoices are locked in for 14 days. Invoices are based on current capacities and staffing, so we can not promise that the quoted amounts will not change once 14 days have passed.

(Enterprise clients are exempt from the above details and are bound by separate contracts agreed upon between them and Elysian Studios.)

Revisions

Once proofing assets/files are delivered, every customer is allowed one round of revision requests. All revision requests need to be completed at once via your personalized proofing gallery within 5 business days of asset delivery. If no communication is received within 5 business days, final assets will be delivered (pending payment), rights to revision requests will be relinquished, and products will either be returned or donated.

We will happily execute revisions for anything we missed, overlooked, or did incorrectly based on your original shot list at no additional cost. If, however, you request revisions that contradict your original shot list/instructions, or if you change the creative direction in any way, we will still execute those revisions/reshoot, but we will add the cost of doing them to your final invoice. Because of this, we cannot stress enough the importance of accurately filling out your shot list with as much detail as possible in order to avoid revisions.

Once files are approved by the client, the revision phase is complete and the client will be billed for any request to further revise the files. “Approval” means providing written or verbal confirmation that one or all files are approved, marking the status as “Approved” in the private client proofing gallery, or upon delivery of the folder containing the high-resolution files after the final payment has been received. In short, once a client tells us that they are satisfied with an image, they will be billed for any future retroactive revision requests for that file. We are more than happy to reopen closed projects to execute more revisions, but this is a cost that the client will be billed for.

Sample Return/Donation

Elysian Studios will dispose of samples in the manner specified by the client. The options are “Return to Client,” “Donation,” or “Dispose.” Studio members will communicate with clients to ensure the correct treatment of samples is logged. A quick and orderly flow of products in and out of the studio is essential for maintaining our low pricing and past turnaround time. Because of that, if no treatment is specified within 5 business days of asset delivery, or if we have not heard from a client in 5 business days at any point in the shooting process, Elysian Studios will use its discretion to either donate or dispose of the samples.

All “Return to Client” samples will be put in the mail to be returned to the client within 3 business days of the delivery of the final assets and receipt of the full payment. The client is responsible for return shipping labels and costs.

All “Donation” samples will be donated to the charity of Elysian Studio’s choice. Client information will be withheld from the donation unless otherwise specified by the client.

All “Trash” samples will be disposed of.

Stocking Policy

We will only hold products in our storage throughout the length of the project. Please refrain from sending your products to us before we have finalized the shot list and the quote. Once the project has been finalized and final payments have been collected, we will hold products for no more than 7 days. Once the 7 days have passed and we have not heard from you, we will donate the products.

Ownership

When photography is taken and digital assets are stored on the hard drives and servers owned by Elysian Studios, those assets are owned by Elysian Studios. When the full payment is completed and high-resolution files are delivered, 100% usage rights, licensing, and manipulation rights are given to the client. Please contact a member of the Elysian team to inquire about purchasing ownership of files that strips Elysian Studios of any usage rights defined in the remainder of the terms of service.

Elysian Studios retains 100% ownership and usage rights of all digital assets until the full payment has been collected. Any downloading or use of photos, videos, or 360° spins before the full payment is collected is prohibited and is classified as theft. Once the final payment has been received, usage rights are transferred to the customer.

Usage

Photos, videos, and 360° Spins

Every client has 100% usage rights of every digital asset they receive from Elysian Studios. This usage includes but is not limited to print, publications, website, social media, email, advertising, and marketing.

By accepting these Terms of Service, clients agree to allow Elysian Studios to utilize the digital assets produced for clients on their online portfolio, social media, email campaigns, and print as portfolio material for future client reference. All clients should clearly request via email if they would not like Elysian to utilize their assets for the above-listed reasons, and Elysian will honor that request. Elysian Studios will never publicize client names or information unless permission has been granted in writing.

Logos

By accepting these Terms of Service, clients agree to allow Elysian Studios to utilize the client’s logo and business name in their website and online portfolio. Clients may opt-out of this agreement with a documented request sent to a member of the Elysian team. Elysian Studios may only use logos provided by an authorized party of the business that holds ownership of the logo.

File Retention & Storage

Upon final payment, all high-res files will be delivered, and you will have 30 days to download the files to your own hard drives before that link expires. Elysian retains a backup of the RAW, unedited files for 30 days, and all other files for 6 months. After that, all files are purged to free up space for future projects.

Final file backup and storage are the responsibility of the client. Upon final payment, we will deliver all files, and at that time it becomes the responsibility of the client to safely store their assets. Elysian is not responsible for lost or corrupted files after the 30-day delivery window.

Pricing 

Retail pricing listed on the pricing page of this website is final and non-negotiable.

Enterprise clients are eligible for discounted pricing based on volume, consistency of work, or invoiced amount. Enterprise pricing is confidential and may vary based on the number of products, consistency of work, and seasonal offers. Enterprise pricing is subject to change based on industry changes or studio volume. Enterprise pricing is agreed upon and stated in separate contracts and terms of service.

Pricing Structure

All Enterprise and volume-discount clients fall under unique pricing structures

The majority of order invoices will be built based on an “a-la-carte” structure where the client pays a pre-determined rate for each service. In other words, clients will be charged per-image, per-infographic, per-composite, etc. This is to avoid invoice totals from changing through the course of the project.

Invoices for all on-model productions, or projects where the client attends the shoot, will be built based on hourly rates unique to each specific request. In other words, clients paying for these productions will pay for a studio block instead of each individual service. This is mainly because of how hard it is to predict asset counts when models and clients are involved. This pricing structure means that the quote made before the production is an estimate and is subject to change based on the final labor that went into the production.

Hourly rates differ depending on the nature of the shoot. For example, studio rates for model shoots are different depending on whether the model is a human or a live animal. Also, longer studio blocks have a smaller studio rate, and rates can fluctuate based on the number of team members involved, final asset counts, special requests, and much more. Most importantly, projects in which the client attends the shoot will be billed with a higher-than-normal hourly rate.

Bonus Content

Sometimes the creative team will take it upon themselves to use their best creative judgment and capture additional photos that fall outside of the approved shot list. When this happens, we will deliver those files to your proofing gallery, and the client may choose whether they want to keep them. If they do, they will be billed for those files in the final invoice. If the client does not want the additional images, those images will be deleted, the high-res versions will not be provided, and the final bill will not change.

Model Fees, Usage, & Cancelation

Our affiliated model agencies provide Elysian Studios with discounted rates you won’t find anywhere else, but those rates can vary based on the agency you select, the usage of the final photos, and if nudity is involved in the photoshoot.

Standard usage rights are included in every shoot, allowing the use of the model images on e-commerce and product pages as well as social media. However, some agencies have additional fees if model photos will be used for extensive advertising or publication.

Each of our agencies has a 2-hour minimum booking time and a 20% agency fee. Some models may require travel compensation of traveling from more than 50 miles.

Every affiliated agency has a cancelation fee if a model is canceled within a certain amount of time of the scheduled shoot date. The cancelation fee can range from 50% to 100% of the booking fee. Please inquire about the specific cancelation policies of the model you select. If the client has to cancel a shoot for any reason, the client will be responsible for 100% of the fee. Reasons for canceling a shoot include but are not limited to: products not arriving on time, the client no longer needs photography, the client changed their mind about the model, or the client did not pay their deposit before the shoot date. Regardless of the reason for the shoot cancelation, the client is always responsible for the cancelation fees.

Communication

Clients agree to allow studio members of the Elysian team to email them with order updates, notifications of order statuses, revision requests, and order follow-ups. Elysian will never sell or take advantage of any personal information disclosed by clients. To learn more about the Elysian privacy policy and usage of personal information, please click here.

Consultations

Once a deposit has been received, all projects come with a 30-minute complimentary phone consultation where the client can ask the Studio Manager any questions they may have about our studio.

If a client desires advice, research, or recommendations for their shoot, or if they would like our team to create their shot list, we offer consultations at a rate of $100/hr. This includes but is not limited to:

• Shot list creation

• Discovery phone call with the client. All research starts here. If we don't take the time to understand your brand, there's not much we can do.

• A high-level market analysis.

• A high-level competitor analysis. This teaches us what your competitors are doing, what works best, and how you can differentiate yourself.

• A short brief telling you what we learned, and then some options of content that we feel your brand would benefit from on your brand page.

Refunds & Cancellations

All orders require a non-refundable deposit of at least 50% of the quoted order total. This deposit covers the cost of the booking, coordinating, and beginning production of your order. If you are unhappy with the content we made for you upon the proofing stage, or if you would like to cancel your order at any stage, you will not be required to pay the remaining balance on your order, and the final assets will be deleted.

Refunds for orders paid for in full prior to production are eligible for a 50% refund to align with our deposit policy. For example, if your order totaled $1,000 and you paid in full, you are eligible for a refund of $500, and your files will be deleted. Processing fees do not qualify for a refund.